DriveNow Financing

DriveNow Financing — Privacy Policy

Last updated: October 25, 2026

1. Who we are

DriveNow Financing is a vehicle-financing service operated by DriveTown Ottawa (1850420 Ontario Inc.) (OMVIC registration 5265954), 4871 Bank St, Ottawa, ON (“DriveNow Financing”, “we”, “us” or “our”). We help residents of Ontario apply for vehicle financing. We are not a lender and we do not make credit decisions. Financing decisions, rates and terms are set by the lenders that review your application.

This Privacy Policy explains how we collect, use, share, store and protect your personal information when you visit https://drivenow.vibepreview.app (the “Site”), submit a financing application, or communicate with us. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Person in charge of privacy

Our Privacy Officer (person in charge of the protection of personal information) is James Ghobril, General Manager (Privacy Officer).

Privacy requests: info@easydrivecanada.com

  • Email: info@easydrivecanada.com
  • Mail: DriveTown Ottawa (1850420 Ontario Inc.), Attn: Privacy Officer, 4871 Bank St, Ottawa, ON

Contact the Privacy Officer with any question, request or complaint about your personal information.

3. What we collect

Information you give us

  • Contact details: name, mobile and other phone numbers, email, mailing address, postal code and preferred language.
  • Application details: date of birth; residency, housing and address history; housing payment; employment status, employer, job title and time on the job; income amount, frequency and sources; vehicle type and preferences; budget and down payment; trade-in details; how you describe your credit situation (including any bankruptcy or consumer proposal); whether a co-applicant is available; and driver’s-licence status.
  • Documents you choose to send later in the process (for example a driver’s licence, proof of income or proof of address), only when needed for your application.

Credit and financial information (only with your authorization)

  • Credit reports and scores, and information about your debts and payment history, obtained by us or by lenders after you authorize a credit review.

Consent records

  • Your consent choices (text messages, emails/calls, credit-review authorization and acceptance of our Terms), the date, time and IP address of each choice, and the version of the wording you agreed to.

Information collected automatically

  • IP address, device and browser type, pages visited, referring page and campaign parameters (such as UTM tags or ad click IDs), collected through cookies and similar tools (see section 9).

Communications

  • Messages, emails, call notes and appointment details.

We never ask for your Social Insurance Number (SIN) on our Site. Please do not send your SIN, banking passwords or full card numbers by text or email.

4. Why we use it

We use your personal information to:

  • respond to your request and contact you about your application;
  • review your situation and present vehicle-financing options;
  • submit your application to lenders, with your authorization;
  • verify your identity and phone number, and prevent fraud;
  • schedule calls and appointments and help you complete a vehicle purchase;
  • send text messages or emails you have agreed to receive;
  • meet our legal, regulatory (including OMVIC) and record-keeping obligations; and
  • measure and improve our Site, services and advertising.

We only use your information for the purposes above or as required or permitted by law. If we want to use it for a new purpose, we will ask for your consent first.

5. Consent

We collect, use and share personal information with your consent, except where the law allows otherwise.

  • Contact about your application. One required box on our application covers the credit authorization, your agreement to the Terms and Privacy Policy, and our contact with you by phone, text and email about your application. You must tick it to submit your application. The exact wording is:
    “I authorize DriveTown Ottawa (1850420 Ontario Inc.), operating as DriveNow Financing, and the lenders it submits my application to, to obtain my credit report and other consumer reports and to verify the information I provided, to assess this application and arrange vehicle financing. This may include a credit inquiry on my credit file. I agree to the Terms and Privacy Policy, and I agree that DriveNow Financing may contact me by phone, text and email about this application. Msg & data rates may apply. Reply STOP to stop texts, HELP for help. You can withdraw your consent anytime by replying STOP or emailing info@easydrivecanada.com; if you withdraw before your application is processed, we may not be able to complete it.”
  • Marketing texts and emails. A separate optional box covers marketing texts and emails about vehicle offers, inventory and news. It is not required to apply or to buy a vehicle, and you can withdraw it at any time by replying STOP to any text, using the unsubscribe link in any email or emailing info@easydrivecanada.com. See our SMS Terms.
  • A credit report is obtained only after you authorize a credit review. Any credit inquiry is recorded by the credit bureau under its own rules.

You can withdraw consent at any time (see section 10). Withdrawing consent may limit our ability to help with your application, and some records must be kept by law.

6. Who we share it with

We share personal information only as needed for the purposes above:

  • Lenders and financial institutions, only when you authorize us to seek financing for you, so they can assess your application (including a credit check you have authorized).
  • Credit bureaus, when we or a lender obtain a credit report with your authorization.
  • Automotive dealers or licensed finance professionals involved in completing your financing or vehicle purchase, under confidentiality obligations.
  • Service providers acting on our behalf under confidentiality obligations, such as our CRM and messaging platform, SMS carriers, email delivery, website hosting, identity/phone verification and analytics providers.
  • Authorities or regulators, when required by law.

We do not sell your personal information. Mobile opt-in data and SMS consent are not shared with third parties for their marketing.

7. How long we keep it

We keep personal information only as long as needed for the purposes in this policy and to meet legal obligations, then we securely destroy or anonymize it.

  • Applications that do not lead to a purchase: 24 months after our last contact.
  • Purchase and financing records: as required by law (generally 7 years).
  • Consent records: for as long as we message you, and for a reasonable period thereafter.

8. How we protect it

We use reasonable administrative, technical and physical safeguards, including access controls, encrypted transmission and staff confidentiality. No system is completely secure. If a confidentiality incident creates a risk of serious harm, we will notify you and the Office of the Privacy Commissioner of Canada, as required, and keep a record of the incident.

9. Cookies and analytics

We use cookies, pixels and similar tools (for example from Google and Meta) to keep the Site working, measure Site use and measure our ads. You can manage or block cookies in your browser settings. Blocking some cookies may affect how the Site works.

10. Your rights and choices

You may ask to:

  • access the personal information we hold about you;
  • correct information that is inaccurate or incomplete;
  • withdraw your consent;
  • have your information deleted, where the law allows; and
  • be informed about any decision made about you using automated processing.

How to withdraw consent or opt out:

  • Texts: reply STOP (or ARRET) to any message.
  • Emails: use the unsubscribe link in any email.
  • Anything else: contact the Privacy Officer (section 2).

We respond to written requests within 30 days. We may need to verify your identity first. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

11. Third-party sites

Our Site may link to other websites, such as lender or verification sites. We are not responsible for their privacy practices. Please review their policies.

12. Language

This policy is provided in English.

13. Changes to this policy

We may update this policy. We will post the new version on this page with a new “Last updated” date and, for material changes, tell you by other reasonable means.

14. Contact

DriveNow Financing — operated by DriveTown Ottawa (1850420 Ontario Inc.), OMVIC 5265954
4871 Bank St, Ottawa, ON
Email: info@easydrivecanada.com
Website: https://drivenow.vibepreview.app

Related: Terms and Conditions · SMS Terms